Tirumula Infotech • Help & Support

How Can We Help You?

Find answers to common questions about Tally Prime, licensing, and support — or reach our team directly for a tailored response.

Knowledge Base

Frequently Asked Questions

Quick answers to the most common queries from our customers

You can renew your TSS online through your Tally partner portal or by contacting our support team. We will assist you with the renewal process within 2 business hours. TSS renewal ensures you get the latest updates, compliance fixes, and access to remote support features.

Yes, you can upgrade anytime. The difference in price will be applicable, and your data will be seamlessly migrated. The upgrade process is straightforward — contact our team and we'll guide you through the steps with zero downtime.

Yes, Tally Prime is fully GST compliant, supporting GSTR-1, GSTR-3B, E-way bills, and E-invoicing. Tally Solutions regularly releases updates to keep up with the latest GST notifications, ensuring your business remains compliant at all times.

Tally Prime runs natively on Windows. However, you can use it on Mac via cloud hosting or a virtual machine (e.g., Parallels or Boot Camp). Our Tally on Cloud subscription is an ideal solution for Mac users as it runs directly in a browser with no installation needed.

Tally Prime Gold supports unlimited users on a Local Area Network (LAN). All users must be connected to the same network, and the license is managed through a single Tally server machine. For remote access, consider Tally Prime on Cloud.

Yes, Tally Prime provides role-based access control, audit trails, and encrypted backups to protect your financial data. You can set user-level permissions to restrict access to sensitive ledgers, and all data files are stored in a proprietary encrypted format.

Tally Prime is the next generation of Tally ERP 9 with a completely redesigned interface, improved navigation, powerful search capabilities, and a multi-tasking workflow. All existing Tally ERP 9 data can be seamlessly migrated to Tally Prime.

Tally Prime supports data import from Excel and other formats. Our implementation team at Tirumula Infotech provides free data migration assistance for all new purchases. We ensure your historical data, ledgers, and opening balances are accurately transferred.

Didn't find your answer?

Ask Our Support Team

Self-Service

Resources

Explore our library of guides, videos, and community discussions

Knowledge Base

Browse our comprehensive articles, guides, and tutorials for Tally Prime.

Browse Articles

Video Tutorials

Step-by-step video walkthroughs for every feature in Tally Prime.

Watch Videos

Community Forum

Connect with other Tally users, ask questions, and share solutions.

Join Community
Mon–Sat
Business Hours
9:00 AM – 6:00 PM IST
<2 hrs
Response Time
For all support queries
24/7
Cloud Monitoring
For Tally on Cloud subscribers